Multi-million Pound Ecoboost Engine Compensation Claim Launched Against Ford
June 22, 2018

Multi-million Pound Ecoboost Engine Compensation Claim Launched Against Ford

Law firm Roscoe Reid has partnered with the founder of a Facebook group to investigate a potential group legal action against Ford, which could cost the motor manufacturer £100’s of millions in compensation.

The claims relate to design faults in Ford’s EcoBoost engines. The story of the company’s failure to compensate out of pocket customers for life-threatening engine failures has today been featured on BBC1’s Rip Off Britain programme.

Ford EcoBoost Engines

Ford manufactured over one million EcoBoost engines between 2011 and 2017.  These are turbocharged, direct-injection engines which Ford claims achieve better fuel efficiency and lower greenhouse emissions.  Many owners, however, have reported a dangerous design fault.

Reports have been received of complete engine failure at relatively low mileage.  Research has revealed that the principal cause of this failure is complete loss of engine coolant causing the engines to fully seize and, in some cases, catch fire.  The cost of repairs, often including a replacement engine, can be up £8,000.

Despite repeated reports of problems with these engines, Ford has frequently attempted to minimise its contribution toward repair costs and, in some cases, is seeking to blame motorists for the engine failures.

Louise O’Riordan from Dunstable bought her Ford Focus Zetec Turbo EcoBoost 1.0 in 2014 and suffered engine failure as a result of engine coolant leaking into the engine while driving in the fast lane of a busy motorway.  The failure happened without warning with less than 32,000 miles on the clock.   Despite Louise’s repeated appeals to Ford rejecting the vehicle and asking for a refund or for the company to pay for the repairs, it only offered her 60% per cent of the cost.  After 11 weeks of fighting, Ford did finally pay the full 100%.

In despair at her treatment, Louise set up a Facebook page called ‘Ford EcoBoost Nightmare‘ to find out if anybody else had suffered the same problems.  It now has over 1,500 members and includes stories of dangerous engine failures and inadequate compensation offers from Ford.

Louise O’Riordan, the founder of Facebook group ‘Ford EcoBoost Nightmare’, commented on her experience: “My experience dealing with Ford was an absolute nightmare.  I don’t want anybody to ever have to go through the stress that I did to recover what was owed to me.  I set up the Facebook group out of frustration.  I didn’t expect to get such a response. “

“There are people all over the country who have experienced life threatening engine failure and subsequently been treated terribly by Ford.  I have heard many stories of people’s health being affected because of the stress of trying to recover a few thousand pounds.  That is a lot of money to anybody.  Ford is a multi-billion pound company; it should be ashamed of itself.”

Louise has now teamed up with consumer law firm Roscoe Reid to investigate a potential group (class) legal action against the company to force it to compensate out of pocket customers.

The claims would be based on The Sale of Goods Act 1979 for cars bought before 30 September 2015 and The Consumer Rights Act 2015 for cars bought after that date.  Both acts require that the goods are fit for purpose, something which is not the case with these vehicles.

Darren Smith, partner, Roscoe Reid: “We have been investigating this issue for some time after Louise O’Riordan brought it to our attention.  A considerable amount of work has been done to understand the issue and we have in place a team of lawyers, Barristers and experts to help support any claims we make.  We have funders who are keen to support us.  The whole package means that we will be able to offer a full no-win no-fee service.

“The key to make this work for anyone who thinks they may have been affected by this issue, is that they register their interest with us as soon as possible.  There is true strength in numbers in cases such as this, otherwise, individuals will find themselves in a David and Goliath battle.  Each person who registers an interest in making a claim adds to the strength of any claim we make.  The sooner people register their interest, the sooner we will be able to start the process of resolving this issue.”  

If you believe you might have a claim, you can register your details at the Roscoe Reid website:  This includes terms and conditions.  Roscoe Reid LLP is authorised and regulated by the Solicitors Regulation Authority under SRA number 638462.

For more information, or to speak to Darren Smith or Louise O’Riordan, please call or email:
Chris Bond, PR Manager, 020 7861 4000 / 07407 312 618 /
Laura Syrett, Communications Manager, 020 7861 4164 /
Jenny Tang, Senior Communications Executive, 020 7861 4725 /
Holly Casswell, PR Executive, 061 268 8558 /