The term ‘partner’ is used to refer to a member of Roscoe Reid LLP or an employee or consultant with equivalent standing and qualifications or an individual with equivalent status in Roscoe Reid LLP. A list of the Members of Roscoe Reid LLP and non-members designated as Partners is open to inspection at its registered office at 5th Floor, Free Trade Exchange, 37 Peter Street, Manchester M2 5GB.
Roscoe Reid LLP’s professional indemnity insurance is provided by QBE Insurance (Europe) Limited, registered address Plantation Place, 30 Fenchurch Street, London, EC3M 3BD.
Frauds and Scams
Please be aware that in order to perpetrate a scam or fraud, criminals may pose as someone from Roscoe Reid LLP. Usually these scams or frauds are carried out by fake emails suggesting you may receive a financial benefit. The emails often also contain links to supposedly relevant websites. To be effective the scam or fraud requires you to enter into communication with the fraudster, either by responding to the email or clicking the attached link. If you receive an email of this nature do not correspond with the sender. It is highly unlikely that it originates from Roscoe Reid. If you are advised that we have changed Roscoe Reid banking details, or are asked for money or your bank details please contact your Roscoe Reid contact immediately at firstname.lastname@example.org. We report scams that may constitute crimes to the Metropolitan Police and the National Crime Agency and to our regulators, the Solicitors Regulation Authority. Fraudsters target the funds held by solicitors for their clients.
In the UK and other jurisdictions in which we operate we are required to identify clients for the purposes of applicable anti-money laundering legislation. Amongst other things, the type of client, its business and the geographical location will dictate the due diligence standard and documentary evidence we are required to obtain in order to do this. Where possible, we will obtain this information from publically available sources but in circumstance where the information is not available we will need to obtain the information directly from you. If we are not able obtain all the necessary documentation within a reasonable time frame we may not be able to act for you.
Anti-Bribery & Anti-Corruption
Roscoe Reid has anti-bribery and anti-corruption policies and procedures which apply to all our partners and employees. These policies prohibit the making, offering or promising to make a payment or transfer of anything of value including the provision of any service, gift or entertainment for any improper purpose or business advantage. These policies apply to dealings with all third parties on our behalf. They specifically prohibit such dealings with government personnel and other officials for the purpose of improperly obtaining or retaining business or for any other improper purpose or business advantage.
Roscoe Reid LLP is committed to providing high quality legal advice and client care. In the event of a problem with or a query about the way in which your matter is being handled or if you feel that our services can be improved, we would ask you in the first instance to raise the matter with the Partner with whom you deal or with the head of the business unit or office where the work has been carried out. In the event that you are dissatisfied with any of the services that we have provided to you, it is your right to complain. This includes your right to complain about any bill. Roscoe Reid LLP has a formal complaints procedure, a copy of which can be provided on request. Formal complaints should be addressed to Chris Hill at Chris.email@example.com.
If, for any reason, we are unable to resolve any problem between us, you may be able to use the complaints and redress procedures operated by the Legal Ombudsman. This service is open to all members of the public, certain small businesses, charities, clubs, societies, associations and trusts. The Legal Ombudsman’s details of eligibility and requirements can be found here. There are time limits on making such a complaint, generally 6 months from our written response to your formal complaint and six years from the out/admission complained of or 3 years from you should reasonably have known there was cause for complaint. Contact details for the Legal Ombudsman are www.legalombudsman.org.uk Phone: 0300 555 0333 or firstname.lastname@example.org.
The Solicitors Regulation Authority is the professional regulator of Roscoe Reid LLP and handles complaints relating to professional misconduct. The Solicitors’ Code of Conduct can be accessed here.
Client funds, payments on account and interest
Roscoe Reid LLP does not provide banking services and we will accept client funds only to the extent necessary to undertake professional services for you, and to hold money on account for anticipated costs and expenses including our own. Where Roscoe Reid LLP holds money in its client accounts, interest will be paid that is fair and reasonable for the whole period for which the client money is held. Roscoe Reid LLP holds client accounts with Barclays Bank plc. Interest payable will be calculated by reference to the rate set by Barclays Bank plc which is a variable rate subject to change. No interest is payable if the amount calculated on the balance held is £20 or less. In the event of a negative balance you will be required to reimburse any charge for which we become liable.
Consumer Contracts Regulations 2013
If you have instructed us as an individual to act for you in your personal capacity, under the Consumer Contracts (information, cancellation and additional charges) Regulations 2013, you have the right to cancel your instructions within 14 days of receiving our client engagement letter. You can cancel your instruction by any clear statement setting out your decision to cancel. Once we have started work on your file you may be required to pay reasonable costs for work done up to the point of cancellation.